Email us at ai@itella.tech and we'll get back to you. Please include your device model and iOS version so we can help faster.
My steps aren't updating. DigStep reads your step count from Apple Health. In iOS Settings → Privacy & Security → Health → DigStep, make sure step access is enabled. Steps may take a moment to sync.
I bought a stone or plan but don't see it. Open the paywall and tap "Restore Purchases". If it still doesn't appear, email us with the date of purchase.
How do I cancel a subscription? Open the Settings app → your name → Subscriptions → DigStep, and cancel there. Access continues until the end of the current period.
日本語: ご質問・不具合は ai@itella.tech までご連絡ください（端末モデルとiOSバージョンを添えていただけると対応が早いです）。歩数が反映され ない場合は iOS の設定→プライバシーとセキュリティ→ヘルスケア→DigStep で歩数アクセスをオンに。購入が 見えない場合はペイウォールの「購入を復元」をお試しください。サブスクの解約は 設定→自分の名前→ サブスクリプション→DigStep から可能です。